<?xml version="1.0"?>
<dblp>
<article key="journals/dss/KimSRU07" mdate="2007-12-03">
<author>Jin Ki Kim</author>
<author>Raj Sharman</author>
<author>H. Raghav Rao</author>
<author>Shambhu J. Upadhyaya</author>
<title>Efficiency of critical incident management systems: Instrument development and validation.</title>
<pages>235-250</pages>
<year>2007</year>
<volume>44</volume>
<journal>Decision Support Systems</journal>
<number>1</number>
<ee>http://dx.doi.org/10.1016/j.dss.2007.04.002</ee>
<url>db/journals/dss/dss44.html#KimSRU07</url>
</article>
</dblp>
