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@article{DBLP:journals/dss/KimSRU07,
author = {Jin Ki Kim and
Raj Sharman and
H. Raghav Rao and
Shambhu J. Upadhyaya},
title = {Efficiency of critical incident management systems: Instrument
development and validation},
journal = {Decision Support Systems},
volume = {44},
number = {1},
year = {2007},
pages = {235-250},
ee = {http://dx.doi.org/10.1016/j.dss.2007.04.002},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Copyright © 2007-12-03 by Michael Ley (ley@uni-trier.de)