![]() |
@article{DBLP:journals/dss/HwangK07,
author = {Yujong Hwang and
Dan Jong Kim},
title = {Customer self-service systems: The effects of perceived
Web quality with service contents on enjoyment, anxiety,
and e-trust},
journal = {Decision Support Systems},
volume = {43},
number = {3},
year = {2007},
pages = {746-760},
ee = {http://dx.doi.org/10.1016/j.dss.2006.12.008},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Copyright © 2007-11-12 by Michael Ley (ley@uni-trier.de)