BibTeX record journals/dsj/Bretthauer04

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@article{DBLP:journals/dsj/Bretthauer04,
  author       = {Kurt M. Bretthauer},
  title        = {Service Management},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {325--332},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.35031.x},
  doi          = {10.1111/J.0011-7315.2004.35031.X},
  timestamp    = {Fri, 13 Mar 2020 10:57:32 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/Bretthauer04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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