BibTeX record journals/dke/XuH18

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@article{DBLP:journals/dke/XuH18,
  author       = {Jian Xu and
                  Rouying He},
  title        = {Expert recommendation for trouble ticket routing},
  journal      = {Data Knowl. Eng.},
  volume       = {116},
  pages        = {205--218},
  year         = {2018},
  url          = {https://doi.org/10.1016/j.datak.2018.06.004},
  doi          = {10.1016/J.DATAK.2018.06.004},
  timestamp    = {Sat, 01 Sep 2018 20:51:56 +0200},
  biburl       = {https://dblp.org/rec/journals/dke/XuH18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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