Abraham Bernstein Chrysanthos Dellarocas Thomas W. Malone John Quimby Software Tools for a Process Handbook. 41-48 1995 18 IEEE Data Eng. Bull. 1 DEBU/95MAR-CD.PDF db/journals/debu/debu18.html#BernsteinDMQ95 db/journals/debu/BernsteinDMQ95.html ... ... ... ... ... ... ... ... ... ... journals/csur/MaloneC94 journals/debu/WeikumDSS93