Paige S. Rutner Cynthia K. Riemenschneider Anne O'Leary-Kelly Bill C. Hardgrave Work exhaustion in information technology professionals: the impact of emotion labor. 102-120 2011 42 DATA BASE 1 http://doi.acm.org/10.1145/1952712.1952718 db/journals/db/db42.html#RutnerROH11