FeathermanW10'

@article{DBLP:journals/db/FeathermanW10,
  author    = {Mauricio Featherman and
               John D. Wells},
  title     = {The intangibility of e-services: effects on perceived risk
               and acceptance},
  journal   = {DATA BASE},
  volume    = {41},
  number    = {2},
  year      = {2010},
  pages     = {110-131},
  ee        = {http://doi.acm.org/10.1145/1795377.1795384},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}