@article{DBLP:journals/ctw/McIlroyS11,
  author    = {Rich C. McIlroy and
               Neville A. Stanton},
  title     = {Observing the observer: non-intrusive verbalisations using
               the Concurrent Observer Narrative Technique},
  journal   = {Cognition, Technology {\&} Work},
  volume    = {13},
  number    = {2},
  year      = {2011},
  pages     = {135-149},
  ee        = {http://dx.doi.org/10.1007/s10111-010-0160-5},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}