BibTeX record: journals/csi/YangL09

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@article{DBLP:journals/csi/YangL09,
  author    = {Heng{-}Li Yang and
               Chi{-}Lun Liu},
  title     = {A new standard of on-line customer service process: Integrating language-action
               into blogs},
  journal   = {Computer Standards {\&} Interfaces},
  volume    = {31},
  number    = {1},
  pages     = {227--245},
  year      = {2009},
  url       = {http://dx.doi.org/10.1016/j.csi.2007.12.003},
  doi       = {10.1016/j.csi.2007.12.003},
  timestamp = {Tue, 23 Jun 2009 10:59:50 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/csi/YangL09},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}