DBLP BibTeX Record 'journals/csi/YangL09'

@article{DBLP:journals/csi/YangL09,
  author    = {Heng-Li Yang and
               Chi-Lun Liu},
  title     = {A new standard of on-line customer service process: Integrating
               language-action into blogs},
  journal   = {Computer Standards {\&} Interfaces},
  volume    = {31},
  number    = {1},
  year      = {2009},
  pages     = {227-245},
  ee        = {http://dx.doi.org/10.1016/j.csi.2007.12.003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}