DBLP Record 'journals/corr/abs-cs-0501077'

BibTeX

@article{DBLP:journals/corr/abs-cs-0501077,
  author    = {Alexander V. Smirnov and
               Mikhail Pashkin and
               Nikolai Chilov and
               Tatiana Levashova and
               Andrew Krizhanovsky and
               Alexey Kashevnik},
  title     = {Ontology-Based Users {\&} Requests Clustering in Customer
               Service Management System},
  journal   = {CoRR},
  volume    = {abs/cs/0501077},
  year      = {2005},
  ee        = {http://arxiv.org/abs/cs/0501077},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}