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BibTeX record journals/corr/abs-1901-01092
@article{DBLP:journals/corr/abs-1901-01092, author = {Lloyd Montgomery and Daniela E. Damian}, title = {What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations}, journal = {CoRR}, volume = {abs/1901.01092}, year = {2019}, url = {http://arxiv.org/abs/1901.01092}, eprinttype = {arXiv}, eprint = {1901.01092}, timestamp = {Thu, 31 Jan 2019 13:52:49 +0100}, biburl = {https://dblp.org/rec/journals/corr/abs-1901-01092.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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