@article{DBLP:journals/cor/PearnC04,
  author    = {Wen Lea Pearn and
               Ying Chung Chang},
  title     = {Optimal management of the {\it N}-policy {\it M}/{\it E}$_{\mbox{{\it k}}}$/1
               queuing system with a removable service station: a sensitivity
               investigation},
  journal   = {Computers {\&} OR},
  volume    = {31},
  number    = {7},
  year      = {2004},
  pages     = {1001-1015},
  ee        = {http://dx.doi.org/10.1016/S0305-0548(03)00048-0},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}