DBLP BibTeX Record 'journals/cor/Kawanishi08'

@article{DBLP:journals/cor/Kawanishi08,
  author    = {Ken'ichi Kawanishi},
  title     = {QBD approximations of a call center queueing model with
               general patience distribution},
  journal   = {Computers {\&} OR},
  volume    = {35},
  number    = {8},
  year      = {2008},
  pages     = {2463-2481},
  ee        = {http://dx.doi.org/10.1016/j.cor.2006.12.002},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}