BibTeX record: journals/cor/Kawanishi08

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@article{DBLP:journals/cor/Kawanishi08,
  author    = {Ken'ichi Kawanishi},
  title     = {{QBD} approximations of a call center queueing model with general
               patience distribution},
  journal   = {Computers {\&} {OR}},
  year      = {2008},
  volume    = {35},
  number    = {8},
  pages     = {2463--2481},
  url       = {http://dx.doi.org/10.1016/j.cor.2006.12.002},
  doi       = {10.1016/j.cor.2006.12.002},
  timestamp = {Wed, 01 Oct 2014 12:55:01 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/cor/Kawanishi08},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}