<?xml version="1.0"?>
<dblp>
<article key="journals/cor/HaddenTRR07" mdate="2008-03-04">
<author>John Hadden</author>
<author>Ashutosh Tiwari</author>
<author>Rajkumar Roy</author>
<author>Dymitr Ruta</author>
<title>Computer assisted customer churn management: State-of-the-art and future trends.</title>
<pages>2902-2917</pages>
<year>2007</year>
<volume>34</volume>
<journal>Computers &amp; OR</journal>
<number>10</number>
<ee>http://dx.doi.org/10.1016/j.cor.2005.11.007</ee>
<url>db/journals/cor/cor34.html#HaddenTRR07</url>
</article>
</dblp>
