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@article{DBLP:journals/cor/HaddenTRR07,
author = {John Hadden and
Ashutosh Tiwari and
Rajkumar Roy and
Dymitr Ruta},
title = {Computer assisted customer churn management: State-of-the-art
and future trends},
journal = {Computers {\&} OR},
volume = {34},
number = {10},
year = {2007},
pages = {2902-2917},
ee = {http://dx.doi.org/10.1016/j.cor.2005.11.007},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Copyright © 2008-03-04 by Michael Ley (ley@uni-trier.de)