ChoiKC03'

@article{DBLP:journals/cor/ChoiKC03,
  author    = {Bong Dae Choi and
               Bara Kim and
               Sung Ho Choi},
  title     = {An {\it M}/{\it G}/1 queue with multiple types of feedback,
               gated vacations and FCFS policy},
  journal   = {Computers {\&} OR},
  volume    = {30},
  number    = {9},
  year      = {2003},
  pages     = {1289-1309},
  ee        = {http://dx.doi.org/10.1016/S0305-0548(02)00071-0},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}