A queueing control model for retail services having back room operations and cross-trained workers.

Oded Berman Richard C. Larson A queueing control model for retail services having back room operations and cross-trained workers. 201-222 2004 31 Computers & OR 2 http://dx.doi.org/10.1016/S0305-0548(02)00180-6 db/journals/cor/cor31.html#BermanL04