ChouL00'

@article{DBLP:journals/comsur/ChouL00,
  author    = {Sheng-Lin Chou and
               Yi-Bing Lin},
  title     = {Computer Telephony Integration and Its Applications},
  journal   = {IEEE Communications Surveys and Tutorials},
  volume    = {3},
  number    = {1},
  year      = {2000},
  pages     = {2-11},
  ee        = {http://dx.doi.org/10.1109/COMST.2000.5340718},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}