BibTeX record journals/cii/OberdorfSF21

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@article{DBLP:journals/cii/OberdorfSF21,
  author       = {Felix Oberdorf and
                  Nikolai Stein and
                  Christoph M. Flath},
  title        = {Analytics-enabled escalation management: System development and business
                  value assessment},
  journal      = {Comput. Ind.},
  volume       = {131},
  pages        = {103481},
  year         = {2021},
  url          = {https://doi.org/10.1016/j.compind.2021.103481},
  doi          = {10.1016/J.COMPIND.2021.103481},
  timestamp    = {Thu, 29 Jul 2021 13:39:33 +0200},
  biburl       = {https://dblp.org/rec/journals/cii/OberdorfSF21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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