Guy Lapalme Leila Kosseim Mercure: Towards an Automatic E-mail Follow-up System. 14-18 2003 2 IEEE Computational Intelligence Bulletin 1 http://www.comp.hkbu.edu.hk/~cib/2003/June/cib_vol2no1_article2.pdf db/journals/cib/cib2.html#LapalmeK03