BibTeX record journals/chb/WeitzlHE18

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@article{DBLP:journals/chb/WeitzlHE18,
  author       = {Wolfgang J. Weitzl and
                  Clemens Hutzinger and
                  Sabine A. Einwiller},
  title        = {An empirical study on how webcare mitigates complainants' failure
                  attributions and negative word-of-mouth},
  journal      = {Comput. Hum. Behav.},
  volume       = {89},
  pages        = {316--327},
  year         = {2018},
  url          = {https://doi.org/10.1016/j.chb.2018.07.012},
  doi          = {10.1016/J.CHB.2018.07.012},
  timestamp    = {Wed, 15 Jul 2020 12:06:15 +0200},
  biburl       = {https://dblp.org/rec/journals/chb/WeitzlHE18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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