BibTeX record journals/chb/KiraNA09

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@article{DBLP:journals/chb/KiraNA09,
  author       = {Anette Kira and
                  David M. Nichols and
                  Mark D. Apperley},
  title        = {Human communication in customer-agent-computer interaction: Face-to-face
                  versus over telephone},
  journal      = {Comput. Hum. Behav.},
  volume       = {25},
  number       = {1},
  pages        = {8--20},
  year         = {2009},
  url          = {https://doi.org/10.1016/j.chb.2008.05.013},
  doi          = {10.1016/J.CHB.2008.05.013},
  timestamp    = {Tue, 18 Feb 2020 09:55:48 +0100},
  biburl       = {https://dblp.org/rec/journals/chb/KiraNA09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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