BibTeX record journals/candie/LeeWT15

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@article{DBLP:journals/candie/LeeWT15,
  author       = {Ching{-}Hung Lee and
                  Yu{-}Hui Wang and
                  Amy J. C. Trappey},
  title        = {Ontology-based reasoning for the intelligent handling of customer
                  complaints},
  journal      = {Comput. Ind. Eng.},
  volume       = {84},
  pages        = {144--155},
  year         = {2015},
  url          = {https://doi.org/10.1016/j.cie.2014.11.019},
  doi          = {10.1016/J.CIE.2014.11.019},
  timestamp    = {Sat, 09 Apr 2022 12:21:40 +0200},
  biburl       = {https://dblp.org/rec/journals/candie/LeeWT15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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