BibTeX record journals/cais/ViaeneC05

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@article{DBLP:journals/cais/ViaeneC05,
  author       = {Stijn Viaene and
                  Bjorn Cumps},
  title        = {{CRM} Excellence at {KLM} Royal Dutch Airlines},
  journal      = {Commun. Assoc. Inf. Syst.},
  volume       = {16},
  pages        = {27},
  year         = {2005},
  url          = {https://doi.org/10.17705/1cais.01627},
  doi          = {10.17705/1CAIS.01627},
  timestamp    = {Fri, 10 Jun 2022 10:35:06 +0200},
  biburl       = {https://dblp.org/rec/journals/cais/ViaeneC05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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