ValeraVMVB01'

@article{DBLP:journals/cacm/ValeraVMVB01,
  author    = {Francisco Valera and
               Jorge E. L{\'o}pez de Vergara and
               Jos{\'e} I. Moreno and
               V\'{\i}ctor A. Villagr{\'a} and
               Julio Berrocal},
  title     = {Communication management experiences in e-commerce},
  journal   = {Commun. ACM},
  volume    = {44},
  number    = {4},
  year      = {2001},
  pages     = {63-69},
  ee        = {http://doi.acm.org/10.1145/367211.367261},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}