BibTeX record journals/cacm/PanL03

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@article{DBLP:journals/cacm/PanL03,
  author       = {Shan Ling Pan and
                  Jae{-}Nam Lee},
  title        = {Using e-CRM for a unified view of the customer},
  journal      = {Commun. {ACM}},
  volume       = {46},
  number       = {4},
  pages        = {95--99},
  year         = {2003},
  url          = {https://doi.org/10.1145/641205.641212},
  doi          = {10.1145/641205.641212},
  timestamp    = {Tue, 06 Nov 2018 12:51:42 +0100},
  biburl       = {https://dblp.org/rec/journals/cacm/PanL03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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