IvesOB83'

@article{DBLP:journals/cacm/IvesOB83,
  author    = {Blake Ives and
               Margrethe H. Olson and
               Jack J. Baroudi},
  title     = {The Measurement of User Information Satisfaction},
  journal   = {Commun. ACM},
  volume    = {26},
  number    = {10},
  year      = {1983},
  pages     = {785-793},
  ee        = {http://doi.acm.org/10.1145/358413.358430},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}