BibTeX record journals/cacm/Govindarajulu02

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@article{DBLP:journals/cacm/Govindarajulu02,
  author    = {Chittibabu Govindarajulu},
  title     = {The status of helpdesk support},
  journal   = {Commun. {ACM}},
  volume    = {45},
  number    = {1},
  pages     = {97--100},
  year      = {2002},
  url       = {http://doi.acm.org/10.1145/502269.502272},
  doi       = {10.1145/502269.502272},
  timestamp = {Thu, 20 Nov 2003 13:06:02 +0100},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/cacm/Govindarajulu02},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}