BibTeX record journals/bpmj/SaberiHC17

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@article{DBLP:journals/bpmj/SaberiHC17,
  author       = {Morteza Saberi and
                  Omar Khadeer Hussain and
                  Elizabeth Chang},
  title        = {Past, present and future of contact centers: a literature review},
  journal      = {Bus. Process. Manag. J.},
  volume       = {23},
  number       = {3},
  pages        = {574--597},
  year         = {2017},
  url          = {https://doi.org/10.1108/BPMJ-02-2015-0018},
  doi          = {10.1108/BPMJ-02-2015-0018},
  timestamp    = {Sat, 05 Sep 2020 17:47:39 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/SaberiHC17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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