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BibTeX record journals/bpmj/Heinrich05
@article{DBLP:journals/bpmj/Heinrich05, author = {Bernd Heinrich}, title = {Transforming strategic goals of {CRM} into process goals and activities}, journal = {Bus. Process. Manag. J.}, volume = {11}, number = {6}, pages = {709--723}, year = {2005}, url = {https://doi.org/10.1108/14637150510630873}, doi = {10.1108/14637150510630873}, timestamp = {Thu, 18 Jun 2020 22:06:29 +0200}, biburl = {https://dblp.org/rec/journals/bpmj/Heinrich05.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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