@article{DBLP:journals/bise/BraunwarthKM10,
  author    = {Kathrin Susanne Braunwarth and
               Matthias Kaiser and
               Anna-Luisa M{\"u}ller},
  title     = {Economic Evaluation and Optimization of the Degree of Automation
               in Insurance Processes},
  journal   = {Business {\&} Information Systems Engineering},
  volume    = {2},
  number    = {1},
  year      = {2010},
  pages     = {29-39},
  ee        = {http://springerlink.metapress.com/content/g0164k41605261l1/},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}