BibTeX record journals/bise/BernerAM16

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@article{DBLP:journals/bise/BernerAM16,
  author       = {Martin Berner and
                  Jino Augustine and
                  Alexander Maedche},
  title        = {The Impact of Process Visibility on Process Performance - {A} Multiple
                  Case Study of Operations Control Centers in {ITSM}},
  journal      = {Bus. Inf. Syst. Eng.},
  volume       = {58},
  number       = {1},
  pages        = {31--42},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12599-015-0414-0},
  doi          = {10.1007/S12599-015-0414-0},
  timestamp    = {Fri, 06 Mar 2020 21:58:47 +0100},
  biburl       = {https://dblp.org/rec/journals/bise/BernerAM16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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