BibTeX record journals/bise/AltR12

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@article{DBLP:journals/bise/AltR12,
  author       = {Rainer Alt and
                  Olaf Reinhold},
  title        = {Social Customer Relationship Management (Social {CRM)} - Application
                  and Technology},
  journal      = {Bus. Inf. Syst. Eng.},
  volume       = {4},
  number       = {5},
  pages        = {287--291},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12599-012-0225-5},
  doi          = {10.1007/S12599-012-0225-5},
  timestamp    = {Fri, 06 Mar 2020 21:58:47 +0100},
  biburl       = {https://dblp.org/rec/journals/bise/AltR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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