TsayM05'

BibTeX

@article{DBLP:journals/bell/TsayM05,
  author    = {David Tsay and
               Elissa Pariser Matthews},
  title     = {Metrics for comparative analysis of operations competency},
  journal   = {Bell Labs Technical Journal},
  volume    = {10},
  number    = {1},
  year      = {2005},
  pages     = {175-179},
  ee        = {http://dx.doi.org/10.1002/bltj.20087},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}