<?xml version="1.0"?>
<dblp>
<article key="journals/behaviourIT/PetreMR06" mdate="2008-12-17">
<author>Marian Petre</author>
<author>Shailey Minocha</author>
<author>Dave Roberts</author>
<title>Usability beyond the website: an empirically-grounded e-commerce evaluation instrument for the total customer experience.</title>
<pages>189-203</pages>
<year>2006</year>
<volume>25</volume>
<journal>Behaviour &amp; IT</journal>
<number>2</number>
<ee>http://dx.doi.org/10.1080/01449290500331198</ee>
<url>db/journals/behaviourIT/behaviourIT25.html#PetreMR06</url>
</article>
</dblp>
