PetreMR06'

BibTeX

@article{DBLP:journals/behaviourIT/PetreMR06,
  author    = {Marian Petre and
               Shailey Minocha and
               Dave Roberts},
  title     = {Usability beyond the website: an empirically-grounded e-commerce
               evaluation instrument for the total customer experience},
  journal   = {Behaviour {\&} IT},
  volume    = {25},
  number    = {2},
  year      = {2006},
  pages     = {189-203},
  ee        = {http://dx.doi.org/10.1080/01449290500331198},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}