@article{DBLP:journals/behaviourIT/KhalifaS09,
author = {Mohamed Khalifa and
Kathy Ning Shen},
title = {Modelling electronic customer relationship management success:
functional and temporal considerations},
journal = {Behaviour {\&} IT},
volume = {28},
number = {4},
year = {2009},
pages = {373-387},
ee = {http://dx.doi.org/10.1080/01449290802030373},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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