Tom M. van Engers: "Knowledge Management: The Role of Mental Models in Business Systems Design" (Ph.D. thesis, Vrije Universiteit Amsterdam) Belastingdienst (Dutch Tax and Customs Administration).

Luuk Matthijssen Tom M. van Engers: "Knowledge Management: The Role of Mental Models in Business Systems Design" (Ph.D. thesis, Vrije Universiteit Amsterdam) Belastingdienst (Dutch Tax and Customs Administration). 63-67 2003 11 Artif. Intell. Law 1 http://dx.doi.org/10.1023/B:ARTI.0000013392.33797.40 db/journals/ail/ail11.html#Matthijssen03