BibTeX record journals/aai/ZhangLL23

download as .bib file

@article{DBLP:journals/aai/ZhangLL23,
  author       = {Zhenyuan Zhang and
                  Bin Li and
                  Luning Liu},
  title        = {The impact of AI-based conversational agent on the firms' operational
                  performance: Empirical evidence from a call center},
  journal      = {Appl. Artif. Intell.},
  volume       = {37},
  number       = {1},
  year         = {2023},
  url          = {https://doi.org/10.1080/08839514.2022.2157592},
  doi          = {10.1080/08839514.2022.2157592},
  timestamp    = {Tue, 07 May 2024 20:17:50 +0200},
  biburl       = {https://dblp.org/rec/journals/aai/ZhangLL23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.