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BibTeX record journals/aai/ZhangLL23
@article{DBLP:journals/aai/ZhangLL23, author = {Zhenyuan Zhang and Bin Li and Luning Liu}, title = {The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center}, journal = {Appl. Artif. Intell.}, volume = {37}, number = {1}, year = {2023}, url = {https://doi.org/10.1080/08839514.2022.2157592}, doi = {10.1080/08839514.2022.2157592}, timestamp = {Tue, 07 May 2024 20:17:50 +0200}, biburl = {https://dblp.org/rec/journals/aai/ZhangLL23.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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