<?xml version="1.0"?>
<dblp>
<article key="journals/4or/Canon07" mdate="2007-06-13">
<author>Cyril Canon</author>
<title>Personnel scheduling in the Call Center industry.</title>
<pages>89-92</pages>
<year>2007</year>
<volume>5</volume>
<journal>4OR</journal>
<number>1</number>
<ee>http://dx.doi.org/10.1007/s10288-006-0008-2</ee>
<url>db/journals/4or/4or5.html#Canon07</url>
</article>
</dblp>
