Canon07'

BibTeX

@article{DBLP:journals/4or/Canon07,
  author    = {Cyril Canon},
  title     = {Personnel scheduling in the Call Center industry},
  journal   = {4OR},
  volume    = {5},
  number    = {1},
  year      = {2007},
  pages     = {89-92},
  ee        = {http://dx.doi.org/10.1007/s10288-006-0008-2},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}