MagroG08'

@inproceedings{DBLP:conf/wstst/MagroG08,
  author    = {Diego Magro and
               Anna Goy},
  title     = {Towards a first ontology for customer relationship management},
  booktitle = {CSTST},
  year      = {2008},
  pages     = {637-643},
  ee        = {http://doi.acm.org/10.1145/1456223.1456352},
  crossref  = {DBLP:conf/wstst/2008},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/wstst/2008,
  editor    = {Richard Chbeir and
               Youakim Badr and
               Ajith Abraham and
               Dominique Laurent and
               Mario K{\"o}ppen and
               Fernando Ferri and
               Lotfi A. Zadeh and
               Yukio Ohsawa},
  title     = {CSTST 2008: Proceedings of the 5th International Conference
               on Soft Computing as Transdisciplinary Science and Technology,
               Cergy-Pontoise, France, October 28-31, 2008},
  booktitle = {CSTST},
  publisher = {ACM},
  year      = {2008},
  isbn      = {978-1-60558-046-3},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}