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BibTeX record conf/wsks/FloresRJ10
@inproceedings{DBLP:conf/wsks/FloresRJ10, author = {Johnny Flores and Lazar Rusu and Paul Johannesson}, editor = {Miltiadis D. Lytras and Patricia Ord{\'{o}}{\~{n}}ez de Pablos and Adrian Ziderman and Alan Roulstone and Hermann A. Maurer and Jonathan B. Imber}, title = {Analyzing {IT} Service Delivery in an {ISP} from Nicaragua}, booktitle = {Organizational, Business, and Technological Aspects of the Knowledge Society - Third World Summit on the Knowledge Society, {WSKS} 2010, Corfu, Greece, September 22-24, 2010. Proceedings, Part {II}}, series = {Communications in Computer and Information Science}, volume = {112}, pages = {155--165}, publisher = {Springer}, year = {2010}, url = {https://doi.org/10.1007/978-3-642-16324-1\_17}, doi = {10.1007/978-3-642-16324-1\_17}, timestamp = {Wed, 17 May 2017 14:24:46 +0200}, biburl = {https://dblp.org/rec/conf/wsks/FloresRJ10.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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