Discrete event simulation modeling of resource planning and service order execution for service businesses.

Young M. Lee Lianjun An Sugato Bagchi Daniel Connors Shubir Kapoor Kaan Katircioglu Wei Wang Jing Xu Discrete event simulation modeling of resource planning and service order execution for service businesses. 2227-2233 2007 Winter Simulation Conference http://doi.acm.org/10.1145/1351542.1351936 conf/wsc/2007 db/conf/wsc/wsc2007.html#LeeABCKKWX07