Donald Gross John Shortle Martin J. Fischer Denise M. Bevilacqua Masi Simulation input analysis: difficulties in simulating queues with Pareto service. 407-415 2002 conf/wsc/2002 Winter Simulation Conference http://doi.acm.org/10.1145/1030453.1030510 db/conf/wsc/wsc2002.html#GrossSFM02