BibTeX record conf/worldcist/AgostinhoMST14

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@inproceedings{DBLP:conf/worldcist/AgostinhoMST14,
  author       = {Orlando Agostinho and
                  Carlos Mendes and
                  Miguel Mira da Silva and
                  Jos{\'{e}} Tribolet},
  editor       = {{\'{A}}lvaro Rocha and
                  Ana Maria Ramalho Correia and
                  Felix B. Tan and
                  Karl A. Stroetmann},
  title        = {Ontological Modeling Applied to Engineering and Governance Processes
                  of Customer Complaints},
  booktitle    = {New Perspectives in Information Systems and Technologies, Volume 1
                  [WorldCIST'14, Madeira Island, Portugal, April 15-18, 2014]},
  series       = {Advances in Intelligent Systems and Computing},
  volume       = {275},
  pages        = {337--346},
  publisher    = {Springer},
  year         = {2014},
  url          = {https://doi.org/10.1007/978-3-319-05951-8\_32},
  doi          = {10.1007/978-3-319-05951-8\_32},
  timestamp    = {Wed, 21 Oct 2020 09:19:55 +0200},
  biburl       = {https://dblp.org/rec/conf/worldcist/AgostinhoMST14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}