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Michael Gillmann Jeanine Weißenfels Gerhard Weikum Achim Kraiss Performance Assessment and Configuration of Enterprise-Wide Workflow Management Systems. 18-24 1999 conf/workflow/1999 Enterprise-wide and Cross-enterprise Workflow Management http://SunSITE.Informatik.RWTH-Aachen.DE/Publications/CEUR-WS/Vol-24/gwwk99.pdf db/conf/workflow/GIworkflow1999.html#GillmannWWK99