Ulrich Reimer York Sure Andreas Eberhart Edith Maier Hans-Peter Schnurr Workshop on Intelligent IT Tools for Knowledge Management Systems: Applicability, Usability, and Benefits. 496-498 2005 conf/wm/2005lncs Wissensmanagement (LNCS Volume) http://dx.doi.org/10.1007/11590019_56 db/conf/wm/wm2005lncs.html#ReimerSEMS05