Birger Andersson Ilia Bider Erik Perjons Business Process Support as a Basis for Computerized Knowledge Management. 542-553 2005 conf/wm/2005lncs Wissensmanagement (LNCS Volume) http://dx.doi.org/10.1007/11590019_61 db/conf/wm/wm2005lncs.html#AnderssonBP05a